Refund policy

Return & Refund Policy – Fotokadai.com

Welcome to Fotokadai.com. We are committed to delivering high-quality framed photo products with secure packaging and careful handling.

No Return & No Refund Policy

All products sold on Fotokadai.com are custom-made and carefully prepared for each order. Therefore:

We do not accept returns once the order has been delivered.
We do not provide refunds for any purchased products.

Replacement for Damaged Products

Customer satisfaction is important to us. If your order arrives damaged during shipping or delivery, we will provide a replacement under the following conditions:

Eligibility for Replacement

The damage must be reported within 24 hours of delivery.
Customers must provide:
- Clear photos of the damaged product
- Photos of the outer packaging
- Order ID and contact details

Replacement Process

After verification, a replacement product will be shipped at no additional cost.
Replacement requests for minor color variations or personal preference changes will not be accepted.

Important Notes

Slight variations in color may occur due to screen/display settings and printing processes.
Ensure that the uploaded photos are of good quality. We are not responsible for poor print results caused by low-resolution images provided by customers.
Delivery timelines may vary depending on location and courier service availability.